Orders
Shipping and returns
Drive On ships from Tampa, Florida, anywhere in the United States. Standard shipping is free over $70, Express is $15, and returns travel on a prepaid label we send you.
Nothing here is held in stock, so a catalog order takes a while to reach you. Anything we cannot fulfill comes back to you in full, without you having to chase us.
- Ships from
- Tampa, FL
- Every order leaves from the same place.
- Made to order
- Every piece
- Nothing sits in stock. Yours is made once you order it.
- Free shipping
- Over $70
- Standard shipping, anywhere in the United States.
- Returns
- Prepaid label
- We send the label and cover the postage.
The detail
Everything else, in order
Open the one you need. Anything this does not answer reaches a person.
Where do you ship from?
Every order leaves from Tampa, Florida, in the United States.
Where do you deliver?
Anywhere in the United States. Prices, shipping charges and refunds are all in US dollars.
How long does an order take to arrive?
Longer than a warehouse order. Nothing here is held in stock, so each piece is made or sourced once you order it, and a catalog order takes a while to reach you. Write to admin@driveonos.com with your order number and we will tell you where yours is.
What does shipping cost?
Standard shipping is free on orders over $70. Below that it is a flat $8, and Express is $15.
You see the exact amount at checkout before you pay.
Which services can I choose?
Standard and Express, side by side at checkout. Standard is free over $70.
What happens if my order does not arrive?
You get the full amount back. Any order we cannot fulfill is refunded in full, and we do it ourselves rather than waiting for you to chase us.
Can I change my delivery address?
Email us within 12 hours of ordering, and before the order has shipped, and we will change it. Once an order is with the carrier the address is fixed.
What about sales tax?
US sales tax is added at checkout where it applies, so the total you approve is the total you pay.
My parcel is lost or arrived damaged.
Email us with your order number as soon as you see it. We replace it or refund it.
How long do I have to return something?
Write to admin@driveonos.com with your order number and we will send the prepaid label.
What condition does it need to be in, and what cannot be returned?
Unworn, unwashed, tags still attached, in its original packaging.
Final-sale items, which are marked as final sale at the point of purchase, and gift cards cannot be returned.
How do I start a return?
Email admin@driveonos.com with your order number. We reply with the return address and, for US returns, a prepaid label.
Who pays return postage?
Returns travel on the prepaid label we send you, at no cost to you. The original shipping charge is not refunded.
When do I get my refund?
Refunds go back to the original payment method once your return reaches us. You will not have to ask twice.
Do you do exchanges?
Return the piece for a refund and place a new order for the one you want. That is the fastest route to the right size, because the new order does not sit waiting for the old one to travel back.
The wrong item arrived, or it is faulty.
Email us with your order number and a photo of what arrived. We put it right at no cost to you.